Customer Care Rep (First Shift)

Customer Care Rep (First Shift)|Bloomington, MN

Customer Care Rep (First Shift)

Bloomington, MN

Our client, a medical device manufacturer in Bloomington, is seeking an articulate and friendly professional to join their customer care team. The customer care representative is the first point of contact (phone, fax, emails) to customers, and they provide exceptional experiences to internal and external customers every day. Beyond good service, they provide solutions and guidance with online platforms and products. This is a contract to hire position. This position is first shift - 9am-6pm. The role will train primarily on site for the first 6-8 weeks (8am-430p) and then will be a hybrid schedule with 2-3 days in office required per week at the new schedule.

Duties

Shall have the ability to analyze complex problems and recommend, monitor and execute best practice solutions.
Handles customer inquiries regarding order status and delivery dates, product warranty status, product options and specifications, dispenser referrals, etc.
Fulfill stock product and accessory orders.
Collaborates with sales personnel by proactively contacting customers to discuss and resolve sales and service issues.
Utilizes salesforce.com to document customer interactions, file and distribute customer complaints to appropriate departments and provide feedback to the customer regarding process improvements made and/or service action taken.
Researches and resolves issues regarding mis-shipments, finance matters, and history of devices.
Provides internal customer service support for manufacturing facility by contacting customers for order clarification, communicating necessary changes made to custom orders, and follow-up regarding commitments made regarding product delivery.
Performs special projects as assigned.
Provide support for online platforms and online services.
Actively pursue opportunities for continuous improvement and implementation.

Requirements

High school diploma or equivalent
Proficient in MS Office (Word, Excel, Outlook)
Salesforce experience highly desired
ERP experience strongly preferred
Strong verbal and written communication skills (professionalism, problem solving, empathy)
Attention to detail and highly organized
Ability to work in a fast-paced environment while multi-tasking

Schedule

9am-6pm, Monday-Friday; training is for the first 6-8 weeks (8a-430p)

Post Date: 03.17.2023

Salary: Dependent on Qualifications

Shift: 1st

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For more than 45 years you may have known us as Dolphin Staffing - a name synonymous with quality temporary, and direct hire employment in the Minnesota. Today we are Humera - a boutique staffing agency that specializes in the placement of the best and brightest administrative and professional talent for contract, contract to hire and direct hire opportunities. Although we have changed our name, we continue to provide flexible career opportunities across a broad range of industries and with companies large and small. We invite you to become part of our elite workforce today!

Humera Administrative and Professional Staffing is an Equal Opportunity Employer.