Member Service Representative

Minneapolis, MN

Job Description

Humera is seeking multiple fantastic and reliable Member Service Representatives to work for our client, an independent, nonprofit health plan provider. Our client is dedicated to improving the health of its members through innovative services and partnerships across communities. These positions are long term contracts through the beginning of April 2021. They offer remote work and training through the end of the year 2020. We are only considering local candidates at this time. (Note: We have multiple shifts available; 11:30am-8:00pm, 10:30am-7:00pm, 8:00am-4:30pm, and 9:00am-6:00pm.)

Responsibilities

  • Provide accurate, timely responses, resolution to inquiries an informal grievances from members, authorized parties, County/State representatives and other internal/external customers
  • Contact customers via phone, written correspondence, web, fax, voice mail or face to face
  • Follow HIPAA privacy guidelines in all lines of work

Required Skills, Knowledge and Abilities

  • 2+ years of previous Customer Service experience, preferably in a call center or health insurance environment
  • Experience taking a high volume of incoming calls and handling complex information
  • Strong proficiency with computer systems
  • Ability to work with multiple systems concurrently
  • Comfortable being trained in a virtual environment
  • Excellent written and oral communication skills
  • Ability to shift priorities and manage multiple tasks at one time

Post Date: 09.11.2020

Salary: Dependent on Qualifications

Shift: 1st

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If you would prefer to speak directly to a Humera Staffing Consultant, please call us at 612-977-1440 and reference OrderID 817996


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For more than 45 years you may have known us as Dolphin Staffing - a name synonymous with quality temporary, and direct hire employment in the Minnesota. Today we are Humera - a boutique staffing agency that specializes in the placement of the best and brightest administrative and professional talent for contract, contract to hire and direct hire opportunities. Although we have changed our name, we continue to provide flexible career opportunities across a broad range of industries and with companies large and small. We invite you to become part of our elite workforce today!

Humera Administrative and Professional Staffing is an Equal Opportunity Employer.