Patient Collections Specialist

Saint Louis Park, MN

Make a meaningful difference in the lives of people, every day! Humera is looking for a qualified Patient Collections Specialist for our client in Minneapolis, MN. This position will be responsible for answering patient billing questions and proactively collecting patient balances. This is a contact opportunity.


  • Proactively contact patients to collect on accounts
  • Initiate payment plans to attain timely collection on all outstanding balances
  • Document all patient interaction electronically being clear and concise
  • Answer patient inquiries regarding monthly statements or other billing/insurance issues
  • Analyze patient accounts to determine appropriate collection action
  • Resolve billing issues of outstanding claims
  • Investigate and resolve credit balance accounts
  • Assist with patient complaints and document or initiate a Field Experience Report (FER)
  • Routine follow-up to ensure patients are fulfilling their financial commitments
  • Audit accounts for accuracy and resolve account discrepancies presented by patients or colleagues
  • Identify process improvements and work collaboratively to obtain approval; flow, document and communicate
  • Handle outgoing calls to insurance companies or other third party payers on an as needed basis
  • Conduct internal audits of HR data and makes recommendations for resolving data integrity issues
  • Other duties as assigned


    Education & Experience:
  • Bachelor Degree or equivalent experience
  • 5+ years of experience in a customer service role in medical device industry, health insurance, or related field
  • Experience with patient collections preferred

  • Knowledge & Skills:
  • Able to manage difficult or emotional situations effectively
  • Detail oriented with excellent follow-up
  • Able to communicate effectively and clearly with patients
  • Solution, compliance and results driven
  • Able to maintain medical and financial confidentiality
  • Excellent problem solving skills with the ability to define, analyze and resolve issues quickly and accurately
  • Strong verbal and written communications skills
  • Strong documentation skills using technology for efficiencies
  • High attention to detail and accuracy
    • Post Date: 03.23.2020

      Salary: Dependent on Qualifications

      Shift: 1st

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If you would prefer to speak directly to a Humera Staffing Consultant, please call us at 612-977-1440 and reference OrderID 816652

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For more than 45 years you may have known us as Dolphin Staffing - a name synonymous with quality temporary, and direct hire employment in the Minnesota. Today we are Humera - a boutique staffing agency that specializes in the placement of the best and brightest administrative and professional talent for contract, contract to hire and direct hire opportunities. Although we have changed our name, we continue to provide flexible career opportunities across a broad range of industries and with companies large and small. We invite you to become part of our elite workforce today!

Humera Administrative and Professional Staffing is an Equal Opportunity Employer.