Sr. Credit and Collections Representative

Shoreview, MN

Humera is seeking multiple Sr. Credit and Collections Representative for our client, a leading small business partner and advocate, offering a wide range of custom products and marketing services that help small businesses succeed and grow, located in Shoreview, MN. The individual in this role will be responsible for collection activities related to major and complex accounts as well as analysis related to collection activities at the direction of a supervisor. This is a contract to hire opportunity.


  • Perform collection efforts on major & complex accounts, working with internal teams as well as customers to resolve short payments, disputes, billing issues, and other tasks, all while escalating to a supervisor any issues contributing to collections delays
  • Follow the credit process and procedures to make appropriate credit decisions to release orders on hold.
  • Conduct customer review of new and existing customers to recommend credit lines. Keep supervisor informed of deteriorating credit.
  • Perform aging analyses & work with supervisor on establishing monthly/quarterly goals pertaining to DSO, Cash Collections & Account Reviews.
  • Review bankruptcy notifications & file proof of claims as appropriate.
  • Partner with supervisor to provide feedback on performance related to offshore team.
  • Assist with projects as assigned. This includes gathering data/information, data analysis, and interaction/working with people at all levels in the organization.
  • Partner with supervisor to identify possible process improvement opportunities.
  • Respond to email and phone requests by engaging appropriate parties to ensure the request is completed in a timely manner. Position may include other duties as determined by the company.


  • Understanding business process and impacts
  • Knowledge of ERP system
  • Ability to learn multiple systems and business process variations
  • Strong oral and written communication
  • Ability to interact with various levels of management
  • Proficient with Microsoft tools (Excel, Word and Outlook); moderate to advanced Excel skills preferred
  • Ability to prioritize workload and escalate issues to supervisor as needed
  • Ability to understand time sensitive data
  • Ability to learn and manage multiple phone lines
Requirements and Education
  • 3 years of Account resolution & credit extension experience.
  • Knowledge of SAP & Microsoft office useful.
  • High School Diploma or equivalent

Post Date: 02.11.2019

Salary: Contact for Rate

Shift: 1st

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If you would prefer to speak directly to a Humera Staffing Consultant, please call us at 612-977-1440 and reference OrderID 816371

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For more than 45 years you may have known us as Dolphin Staffing - a name synonymous with quality temporary, and direct hire employment in the Minnesota. Today we are Humera - a boutique staffing agency that specializes in the placement of the best and brightest administrative and professional talent for contract, contract to hire and direct hire opportunities. Although we have changed our name, we continue to provide flexible career opportunities across a broad range of industries and with companies large and small. We invite you to become part of our elite workforce today!

Humera Administrative and Professional Staffing is an Equal Opportunity Employer.