Customer Service Representative

Bloomington, MN

Do you enjoy talking on the phone? Humera is currently looking for customer service representatives for our client in Bloomington. This is a long term contract position. The representatives are responsible for calling out to an existing client base, you will not be cold calling. You will be helping companies improve their customer experience by conducting market research surveys. The information that interviewers learn is used to improve products and services, or create new ones. (These are scripted calls in a call center environment with warm outbound leads. Day shifts and part-time night/weekend shifts available at this time.)

Duties

  • Accurately record information obtained
  • Follow a pre-approved script
  • Tactfully rebuttal rejection
  • Utilize a professional, clear, phone voice
  • Be able to meet dials per hour expectations and completion quotas
  • Navigate through an organization to speak with a variety of titles (from maintenance people to farmers to doctors and CEOs)

Requirements

  • Technically focused
  • Strong MS Office skills
  • Strong communication skills
  • Reliable, driven to succeed
  • Ability to transcribe calls at a minimum of 40 - 49 WPM, preferred
  • Previous computer experience preferred
  • Previous sales experience preferred

Post Date: 09.16.2020

Salary: Dependent on Qualifications

Shift: 1st

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If you would prefer to speak directly to a Humera Staffing Consultant, please call us at 612-977-1440 and reference OrderID 812038


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For more than 45 years you may have known us as Dolphin Staffing - a name synonymous with quality temporary, and direct hire employment in the Minnesota. Today we are Humera - a boutique staffing agency that specializes in the placement of the best and brightest administrative and professional talent for contract, contract to hire and direct hire opportunities. Although we have changed our name, we continue to provide flexible career opportunities across a broad range of industries and with companies large and small. We invite you to become part of our elite workforce today!

Humera Administrative and Professional Staffing is an Equal Opportunity Employer.