Humera

Our client, a filtration solutions manufacturer in Bloomington, MN, is seeking an Inside Sales/ Service Coordinator to join their team. This person will train to be the main point of contact for incoming (warm) leads and will follow them through the service process to make the lead a “win” for the company. The position involves communicating with service partners and pulling together information to prepare a final quote for filtration parts and defective or broken inventory solutions.

For the Service Coordinator component, you will be a critical touchpoint to drive excellent experiences for our customers helping to organize and execute filtration services like maintenance and repair.  This role must act with urgency to help our customers get the necessary maintenance and repairs completed to get them up and running.  If you are an organized, high-energy person, that likes a lot of action while helping customers, this is the job for you.Ideally, the candidate will have technical background and experience with CRM (and Oracle preferred, but not required).

This is contract to hire and is a rare opportunity on this team! The Inside Sales / Service Coordinator position will work on site Monday-Thursday, and have a flex Friday option to work from home; only local candidates will be considered.

• Follow up on incoming leads for service (via phone and email).
• Work with service partners to get quotes on the labor by region

• Build and supply service quotes to customers for repairs, etc.

• Follow-up with quoted business to ensure the win

• Tracking and Data Entry

• Document all sales process in our CRM system (MS Dynamics)

• Work closely with the customer to quote and schedule service visits for repairs and maintenance on industrial filtration machines.
• Schedule and drive a network of partners to execute customer jobs.
• Ensure parts are ordered and available for scheduled service calls.
• Act as a key inside contact to customers to delivering the best customer experience possible
• Leverage field service planning software to document and track the schedules.
• Records purchase orders in Oracle software
• Work closely with remote monitoring team to react to customer issues

• Bachelor’s degree highly preferred
• Strong written and oral communication (B2B)
• 2+ years related experience in administration, logistics, customer service or coordination

• Experience with order entry, Microsoft Office, and CRM (MS Dynamics highly preferred)

• Experience in Inside Sales, Technical Sales, and/or other sales support processes

• Manufacturing and supply chain experience preferred

• Technical aptitude (knowledge of blower motor, fan, pulse valve, etc.)

• Reliable and committed to a long term contract to hire opportunity

• Pricing/quoting experience a huge plus

• Highly desired: experience in filtration/dust collection segments