Customer Service Representative

St Cloud, MN

Our client is seeking to add two amazing customer-service gurus to their team in the St. Cloud location. The goal of this Customer Service Representative position is to provide courteous and efficient service to customers to the highest level of service while exhibiting company values (Collaboration, Appreciation, Respect, Excellence, and Social Responsibility). The position is phone based, and will be answering inbound and making outbound calls 85% of the time.

These positions will be fully on-site so only local candidates (St. Cloud, MN area) will be considered at this time.


  • Provide quality customer service by answering incoming customer calls, responding to customer questions/concerns, enter orders and /or redo's, technical questions, and conduct outbound calls (85% of time).
  • Manage Customer late lists, moving late jobs through lab and communicating with customers.
  • Proactively communicates with customers and personnel regarding order status, product availability, product information, credit status, and regulatory issues.
  • Coordinates activities with lab personnel, credit, distribution, shipping and other internal departments and locations, as needed, to ensure timely shipments of orders.
  • Researches and resolves customer problems.
  • Generates and distributes order status reports to both internal and external customers.
  • Provides Customer Service Manager with relevant information regarding activities, problems, issues related to CSR's assigned accounts and tasks.
  • Performs other duties as needed.


  • Associates degree or equivalent work experience
  • 1+ years of Call Center and Customer Service experience
  • Problem-Solving and Critical Thinking skills
  • Proficient in MS Office (Excel, Outlook, Word)
  • Manufacturing experience a plus (inventory/order processing)
  • Strong verbal and written communication

  • Post Date: 04.01.2021

    Salary: $18.00 /hr

    Shift: 1st

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    If you would prefer to speak directly to a Humera Staffing Consultant, please call us at 612-977-1440 and reference OrderID 818223

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    For more than 45 years you may have known us as Dolphin Staffing - a name synonymous with quality temporary, and direct hire employment in the Minnesota. Today we are Humera - a boutique staffing agency that specializes in the placement of the best and brightest administrative and professional talent for contract, contract to hire and direct hire opportunities. Although we have changed our name, we continue to provide flexible career opportunities across a broad range of industries and with companies large and small. We invite you to become part of our elite workforce today!

    Humera Administrative and Professional Staffing is an Equal Opportunity Employer.