Correspondence Coordinator

Minnetonka, MN

Humera has a position available for a Correspondence Coordinator with our client, a major health care provider in Minnetonka. The ideal candidate has basic healthcare knowledge, great organizational skills, can take direction well and is self-motivated. The Correspondence Coordinator is responsible for transcribing, creating and documenting all written correspondence within the Utilization Management Department. The main element of this position is to ensure that the Correspondence Coordinator accurately prepares and completes all necessary written notification letter correspondence in accordance with policy and regulatory requirements.

This is a contract opportunity for 6+ months with potential for extension into 2022. The role starts working remotely, but may transition to hybride or on-site schedule once the Minnetonka campus re-opens (date TBD).


The Correspondence Coordinator will work directly with the clinical team to ensure written correspondence is accurately transcribed and composed using member friendly rationale and terminology. The Correspondence Coordinator uses knowledge of product information, Utilization Management processes and policies to accurately assist with potential provider and member questions. This position requires that the individual be able to apply excellent verbal and written communication skills, interpret and summarize medical language, and prioritize the responsibilities to meet regulatory turnaround time on a daily basis.

  • Utilizes department policies and procedures to ensure accuracy when processing correspondence request
  • Reviews correspondence requests for appropriateness against outlined requirements.
  • Interprets, transcribes and summarizes clinical rationale using member friendly terminology to insert within letter templates
  • Prioritizes daily volume of work based on regulatory guidelines
  • Provides overview of review process and expected turnaround time information to providers and members
  • Tracks and trends issues and communicates to leadership for review


  • Associate's Degree or higher required
  • 3 years of administrative experience including creation of letters and documents
  • 3 years of health insurance or medical background experience; familiarity with medical terminology
  • Intermediate level of experience using Word and Excel
  • Ability to analyze and summarize information
  • Strong grammar and punctuation skills
  • Ability to manage multiple systems/software applications
  • Strong attention to detail, accuracy and consistency
  • Works well under pressure to meet deadlines, with excellent planning and organizational skills
  • Post Date: 04.12.2021

    Salary: Dependent on Qualifications

    Shift: 1st

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If you would prefer to speak directly to a Humera Staffing Consultant, please call us at 612-977-1440 and reference OrderID 818104

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For more than 45 years you may have known us as Dolphin Staffing - a name synonymous with quality temporary, and direct hire employment in the Minnesota. Today we are Humera - a boutique staffing agency that specializes in the placement of the best and brightest administrative and professional talent for contract, contract to hire and direct hire opportunities. Although we have changed our name, we continue to provide flexible career opportunities across a broad range of industries and with companies large and small. We invite you to become part of our elite workforce today!

Humera Administrative and Professional Staffing is an Equal Opportunity Employer.