Intake Specialist

Minnetonka, MN

Humera is seeking an Intake Specialist for our client, a medical insurance provider, located in Minnetonka, MN. In this role you will be responsible for triaging communication, and transaction requests that enter the Network Management division. The Intake Specialist will also be responsible for performing data entry duties to ensure that transaction requests are properly formatted to be processed through existing technology and workflows. This is a long-term contract opportunity.


Data Entry 35%

  • Enter data received via PDF, fax or mail into spreadsheets or systems to allow for electronic processes to occur.
Communication Triage 25%
  • Review incoming communications and route appropriately within Network Management.
  • Respond to emails, issue requests and other communication to provide professional and appropriate responses and updates.
  • Research status requests by reviewing transaction details and system set up in operational systems such as Symfact, CACTUS, COPIS, HealthRules, COSMOS and/or NDB.
  • Ensure that all communications are tracked and routed through designated systems and processes.
Transaction and Contract Intake 25%
  • Review requests received from providers, either at the practitioner or entity level, and process according to documented procedures.
Personal and Team Development 15%
  • Attend and participate in team, department and all-employee meetings.
  • Maintain appropriate communication with other sections of the Network Management team.
  • Provide back up and additional support to other function teams within Network Management
  • Perform other duties assigned by management.


    Education and Experience
  • Associate’s degree or equivalent experience.
  • Working knowledge of PC software (Word, Excel, Access, and Outlook).
  • CACTUS, COSMOS, COPIS or HealthRules database knowledge a plus.
  • Skills and Abilities
  • Fast and accurate typing abilities
  • Strong written communication skills.
  • Flexibility: Ability to adapt and change tasks as needed
  • Accountable: Able to meet standards for production, quality and turn-around time
  • Quick Learner: Able to learn quickly and respond to a changing industry and operational environment
  • Results Focused: Ability to prioritize multiple tasks with a focus on results versus activity
  • Quality focused: Attention to accuracy is critical
  • Time Management: Ability to prioritize multiple tasks with a focus on results versus activity
  • Ability to work as an individual and also as part of a team
  • Professional and courteous demeanor
  • Demonstrated ability to deal with customers and rapid changing environment

Post Date: 10.09.2019

Salary: Dependent on Qualifications

Shift: 1st

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If you would prefer to speak directly to a Humera Staffing Consultant, please call us at 612-977-1440 and reference OrderID 816692

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For more than 45 years you may have known us as Dolphin Staffing - a name synonymous with quality temporary, and direct hire employment in the Minnesota. Today we are Humera - a boutique staffing agency that specializes in the placement of the best and brightest administrative and professional talent for contract, contract to hire and direct hire opportunities. Although we have changed our name, we continue to provide flexible career opportunities across a broad range of industries and with companies large and small. We invite you to become part of our elite workforce today!

Humera Administrative and Professional Staffing is an Equal Opportunity Employer.