Product Support Specialist

New Brighton, MN

Humera is looking for a Product Support Specialist for our client in New Brighton. In this role, you will be helping customers problem solve and trouble shoot any issues that may arise from their medical products. Not only will you be the hero of the day, you’ll have the opportunity to hear first-hand how you positively impacted their experience. You will also establish friendly rapport with customers by asking questions to understand their needs. This is a Direct Hire opportunity!

Responsibilities

  • Effectively communicate with patients by listening, speaking clearly, and using everyday language the patients can understand
  • Troubleshoot issues with our products
  • Coordinate service (warranty and non-warranty) on all products as needed
  • Handle all additional garment or replacement garment requests
  • Field incoming calls from patients and handle product service requests
  • Triage patient calls to other departments as appropriate
  • Process Field Experience Reports (FERs) for any complaints or product issues
  • Review complaints to determine if Regulatory Reporting and/or CAPAs are required
  • Update and maintain patient files and database records

Requirements

Education and Experience

  • Bachelor’s degree or equivalent experience
  • 3-5 years of direct customer service experience within the healthcare, medical device, and/or patient services arena
  • Strong proficiency in Microsoft Office
  • Demonstrated experience utilizing problem resolution and de-escalation techniques
Knowledge and Skills
  • Exceptional communication skills both verbal and written with the ability to communicate effectively with all different types of patients
  • Strong problem solving and listening skills coupled with patience to be able to assist our patients with the questions and issues they may be experiencing
  • Passionate and eager to learn new skills
  • Demonstrated strong organizational skills
  • Thrives in a team environment but is also self sufficient
  • Curious and inquisitive
  • Ability to adapt to an ever changing environment
  • Commitment to patient satisfaction

Schedule

9:30 AM - 6:00 PM

Post Date: 10.14.2019

Salary: Dependent on Qualifications

Shift: 1st

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If you would prefer to speak directly to a Humera Staffing Consultant, please call us at 612-977-1440 and reference OrderID 816656


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For more than 45 years you may have known us as Dolphin Staffing - a name synonymous with quality temporary, and direct hire employment in the Minnesota. Today we are Humera - a boutique staffing agency that specializes in the placement of the best and brightest administrative and professional talent for contract, contract to hire and direct hire opportunities. Although we have changed our name, we continue to provide flexible career opportunities across a broad range of industries and with companies large and small. We invite you to become part of our elite workforce today!

Humera Administrative and Professional Staffing is an Equal Opportunity Employer.