Humera is looking for multiple Customer Service Insurance Representatives for our client, a major health insurance provider, in Minnetonka, MN. This position is responsible for managing, identifying, researching, and resolving concerns and issues from members with Individual and Family Business plans.
The Customer Service Insurance Representative is a primary contact for members to resolve service problems for claims, enrollment, billing, pharmacy as well as interpreting contracts and explaining benefits. As a Customer Service Insurance Representative you will be responsible for exceptional levels of service satisfaction, providing quality service, and the service recovery process. The service recovery process is critical to the success of the department and directly impacts member satisfaction and retention.
The Customer Service Insurance Representatives typically interact with a number of external (pharmacy benefits managers, behavioral health and dental providers) and internal customers (employees in medical management, enrollment, billing, claims, sales/marketing and legal).
This is a long-term contract opportunity with the potential to be hired on.
Post Date: 09.16.2019
Salary: Dependent on Qualifications
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If you would prefer to speak directly to a Humera Staffing Consultant, please call us at 612-977-1440 and reference OrderID 816613